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Terms and conditions KARTELL


Exchanges are permitted within 7 (seven) days of invoice date provided items are unused with any tags still attached regardless whether the box has been opened or not.

Refunds are permitted if item is found to be damaged or defective during delivery time and if such a damage or defect cannot be rectified by KARTELL Dubai. Such a damage or defect should be notified immediately to the delivery team and the concerned sales staff at the time of delivery. Refunds are also permitted if the production of an ordered item has been discontinued. We will do our best to remove items from the website that are out of production but in some cases we are not notified by the Kartell headquarters in Italy. Original invoices need to be presented for any exchange or refund purpose.

Payments on the website are to be made in full at the time of ordering and invoicing regardless whether the item is in stock or needs to be ordered.

The delivery time frame of any item is an indication of the typical amount of time a delivery normally takes without any interruption. If the item is in stock in the UAE, the delivery time within the UAE is usually 1-4 days. If the item needs to be ordered from Italy the delivery time to the UAE is typically 3-6 weeks. KARTELL Dubai will always do their utmost to deliver an item to a client within that time frame but it is not responsible for delays caused by logistical issues, force majeure or the brand headquarters in Italy.

Your placement of an order on our Website represents an offer to purchase the particular product from us. When you order more than one item, it represents a set of offers for each product separately.

We shall send you a confirmation email upon receipt of your order. Please pay attention when placing your order, as you may not be able to modify your order subsequent to receiving the confirmation email. The confirmation email will outline the details of your order.

Although we constantly check the accuracy of our stock our Website, an error may occur. If we discover any stock error with any product you ordered, we shall inform you as soon as possible.

Promotions and offers on our products may sometimes be exclusive to our Website and/or our stores.

Unless otherwise stated, all prices shall be listed on our Website in AED (Arab Emirate Dirham). The prices listed only include the price of the particular product (inclusive of VAT) and the shipping and delivery charges.

You shall make the payment at the time of placing your order on our Website, which shall include the price of the product as well as shipping, delivery and assembly. Any payment on our website shall be through a Visa or MasterCard credit/debit card in UAE Dirhams (AED).

All credit / debit card payments are subject to authorisation/ validation by the issuing bank. If the issuing bank refuses to authorise the payment, we shall cancel your order and contact you to check if an alternative method of payment can be arranged. We shall not be responsible if this results in a delay of the delivery of your product(s).

Further, when you submit your payment details/information (including but not limited to, credit/debit card number, full name, billing address, home address, account number and expiration date of the credit/debit card) on our Website to place an order, your payment details shall be provided directly to our payment provider via a secured connection. We shall not store or collect your payment information, and shall not be held responsible and/or liable for any losses suffered by you, whether directly or indirectly, as a result of you sharing your payment details/information on or through our Website. Any and all losses arising due to you sharing your payment information with our payment provider shall solely be the responsibility and liability of the payment provider.

Option of Cash on Delivery is an available option for orders of items currently in stock.

In order to purchase the products on our Website, you must register and create an account (“Account”). Each user is allowed to set up only one Account.

You must ensure that the details of your account are kept confidential. You are solely responsible for any online activity transmitted or conducted from your Account and may be held responsible for any and all losses arising out of the wrongful and fraudulent use of your account.

To register or create an Account on our website you must be at least 18 years of age, and must provide true, accurate, current, and complete information about yourself (including name, date of birth, email address, credit card details, and other details) as requested during the Account creation process or at the time of placing the order on the Website. If you are under the age of 18 years, you may use this Website only under the supervision of a parent or legal guardian who agrees to be bound by these T&Cs. If you are a parent or legal guardian agreeing to these T&Cs on behalf of a person under the age of 18 years, you are fully responsible for his or her use of this Website, including all financial charges and legal liability that may be incurred.

By registering and using the Website, you hereby warrant that the information provided by you in the course of the registration/ creation of an Account is true accurate, current, and complete in all respects.

Without prejudice to our other rights and remedies, we may disable your Account at our sole discretion and without notice if we detect or suspect any fraudulent or wrongful use of your registered account and/or if an individual creates multiple accounts. We reserve the right to refuse service, terminate Accounts, or cancel orders at our sole discretion.

The Website and/or Content may be unavailable from time to time due to mechanical, telecommunication, software, hardware, and/or and third-party vendor failures, updates, or construction. We cannot predict or control when such downtime may occur and cannot control the duration of or be held liable to any damages resulting from such downtime. 

You understand and agree that these T&Cs (in addition to other policies referred herein) constitute the entire general agreement between you and us. Any and all previous course of dealings, written or oral understandings, discussions, representations, correspondence and communications between us relating to the matters covered by these T&Cs are hereby superseded. You hereby agree that you have not relied upon, and will have no remedy in respect of, any warranty, statement, representation or understanding made by any party, including us, unless it is expressly set out in these T&Cs.

Your use of the Website and the operation of these Terms and Conditions shall be governed by and construed in accordance with the federal laws of the United Arab Emirates applicable in the Emirate of Dubai and the laws of the Emirate of Dubai. You agree, acknowledge, and submit to the Courts of Dubai having exclusive jurisdiction over all and any dispute or difference between us arising out of or in connection with this agreement.